Employees  |  Physicians  |  Vendors
 
 
 
Agency for Health Care
Administration (AHCA)
Centers for Medicare & Medicaid Services (CMS)
Hospital Consumer Assessment of
Health Care Providers and
Systems (HCAHPS)
Heart Attack
Heart Failure
Preventing Infection
Patient Satisfaction
Pneumonia
Surgery
How To Use The Reports
FAQs
 

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Select Text Size... A A A
Printable Version

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report patients’ perspectives of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.

The HCAHPS results posted on the Hospital Compare website allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals, to state and national benchmarks, on 10 important measures of patients’ perspectives of care. For more on HCAHPS information, see Information for Professionals on this website, or visit the official HCAHPS website: www.hcahpsonline.org.

FLORIDA HOSPITAL wants to provide you with up-to-date results, below are real-time results for the hospital.

Quality Report Legend:   Excellent   Above Average   Average   Needs Improvement  Unavailable
  HCAHPS REPORT
 


Nurse Communication

66%

75%

69%

Doctor Communication

68%

80%

75%

Staff Responsiveness

52%

63%

55%

Pain Management

60%

68%

64%

Communication on Medications

51%

59%

54%

Environment

66%

70%

64%

Quiet

43%

57%

53%

Discharge Information

81%

81%

77%

Overall Satisfaction

53%

65%

59%

Willingness to Recommend

53%

68%

64%

Updated: 5/26/10

*Disclaimer

The collection period for the measures is generally 12 months. However, some measures may be based upon fewer than 12 months. Generally, the CAHPS Hospital Survey Quality measures are refreshed the third month of each quarter. The chart below provides the current collection period for data displayed on the CAHPS Hospital Survey.

Hospital Measures Update Frequency Current Collection Dates for Available Measures
From Through
Process of Care Measures Quarterly January 2007 December 2007
Children’s Asthma Care Measures Quarterly April 2007 September 2007
Outcome of Care Measures Annually July 2006 June 2007
HCAHPS Measures Quarterly January 2007 December 2007
Medicare Payment and Volume Information Annually October 2006 September 2007